DSGate After-Sales Service
After-Sales Service
At DSGate, our After-Sales Service is a commitment, not an option. All our new PCs are covered by a 24-month commercial warranty covering parts, labor, and return to our workshop.
How to contact After-Sales Service?
- Email: contact@dsgate.fr
- Form: Contact page
- Response within 24 business hours
How does After-Sales Service work?
- You contact us describing the problem (screenshot, short video if possible)
- Remote diagnosis: we first attempt software troubleshooting (drivers, Windows, BIOS)
- Return to workshop if necessary: we send a prepaid Colissimo label, you return the PC to us in its original packaging
- Workshop intervention: diagnosis, repair, or component replacement within 5 business days
- Reshipment: we send the repaired PC back to you, return shipping costs covered
What the warranty covers
- Component failure during normal use
- Assembly defect
- Software problem related to the pre-installed operating system
- Parts and labor included for 24 months
What the warranty does not cover
- Damage due to misuse (fall, liquid, power surge)
- Undocumented hardware modifications (extreme overclocking, component changes by third parties)
- Normal wear and tear (reminder: an SSD has a limited write endurance)
- Third-party software installed post-delivery
Right of withdrawal
In accordance with the law, you have 14 days after receipt to withdraw without reason. The PC must be returned in its original packaging, unused and complete.